bold("DIABETIC CUSTOMERS") Please notify your spa professional if you are a diabetic prior to services being rendered. bold("GIFT CARDS") It is a perfect gift for every occasion and a great way to say congratulations, thank you, happy birthday, I love you, or just to make someone feel special! They are available in several denominations and are redeemable for any service or product. They are non-refundable and valid for services and products only. bold("VALUABLES") Please leave your valuables at home. We regret that we cannot be responsible for lost or stolen personal articles. bold("WALK-INS & APPOINTMENTS") Walk-in customers are always welcomed, but appointments are our first priority. bold("CANCELLATION") We kindly ask that you respect the time of the spa professionals and let the salon know at least 12 hours in advance if you are not able to keep your appointment. bold("LATE ARRIVALS") We have a 10-minute late policy. If you are more than 10-minutes late for your reservation, you will be marked as a no-show and we may have to reschedule all or part of your services. We ask that you call and let us know when you are running late so we can best accommodate you. bold("SERVICE GUARANTEE POLICY") Although we do not give cash refunds, we always want our customers to be 100% satisfied with our services. If you are not 100% satisfied, we ask that you contact us within 5 days of your original service so that we may schedule you to have your services corrected free of charge. Any issues reported longer than 5 days from the original appointment date will not immediately be considered a redo but will be handled on a case by case basis. bold("CHANGES") Any nail length/shape/color choices you make will be shown to you first on 1-2 Nails before we move on to the next. Unfortunately, once your manicure or pedicure is complete, we cannot go back to change your original choices. bold("CELL PHONES & HANDHELD DEVICES") For your enjoyment we strive to create a calm and peaceful atmosphere. We want your experience at Primp & Polish to be an escape from the world outside. Out of consideration for other guests, please silence cell phones and sustain from using your speaker phone. We ask of you to use headphones or text. bold("CHILDREN SAFETY POLICY") We do welcome children of all ages, but for safety reasons and insurance purposes, please arrange for childcare prior to your spa or salon visit. We do ask that all children be supervised at all times for their safety and for the experience of other clients. Young children in carriers/strollers may not be placed near the service areas or held in the lap while receiving services. If you bring a tablet for your children, please have headphones available as not to distract other clients. bold("VISITORS & FAMILY") For safety reasons, GUESTS of CLIENTS receiving salon services MUST remain in the WAITING area. Thank you. bold("PET POLICY") Pets are cute. Unfortunately, Alabama state board laws do not allow any pets in salons or spas during business hours, unless they are registered service dogs. A few other mindful reasons to consider include: Other clients could have allergies, or even worse; a fear of dogs. As such, we must be respectful to all our guests and maintain a serene salon environment. bold("REFUSAL OF SERVICE") We reserve our right to refuse service to anyone, at any time, for any reason. bold("GRATUITY") Cash tips are greatly appreciated. Thank you!